Cancellation Policy

 Unfortunately unexpected incidents occur, weather can be unpredictable and sometimes plans change. In all incidents D-Strings will do their upmost to reschedule dates if they must be changed. However the following cancellation policy outlines procedure in event of a cancellation/ cancellation of part of booking. 

 

 Booking fee is used to secure your date, times and booking for all musicians but will be deducted from your final balance. Therefore it is non refundable should cancellations or large amendments occur i.e. should multiple packages be booked (church/ceremony. drinks reception/ meal etc) and then altered, cancellation fees are applicable to all sections cancelled e.g. booking for drinks reception and meal being reduced to drinks only. This is done as musicians often keep dates and times free over a year in advance.

 

Amendments to bookings will be charged at booking rates at time of request i.e. at time of amendments being made. This means should you choose to extend drinks reception length, the extra time will be subject to availability at time of request and subject to fees at this time.

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If cancellation occurs 6 month prior to your event date or before this, we can refund 50% of any payments made (minus the booking fee). If no payments have been made at this stage D-Strings reserve the right to request 25% of the balance as musicians may have turned down other work to keep this date available. 

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If cancellation occurs 2-4 month prior to your event date or before this, we can refund 25% of any payments made (minus the booking fee). If no payments have been made D-Strings reserve the right to request 50% of final balance.

 

Payments after this are non refundable.

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All balances must be paid in full no later than 14 days before the event unless otherwise agreed in writing. Failure to pay by this date will be deemed a cancellation by the client and the cancellation charges set out in this policy will apply. Should booking be cancelled within the final 2 months D-Strings reserves the right to invoice for and recover 100% of the agreed booking fee.

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This policy is in operation across all D-Strings and D-Entertainment services. 

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